Dexsport Terms and Conditions
The rules that govern your account and every session you play with us, set out in plain language.
Why these terms exist
These Dexsport terms and conditions set the agreement between your account and our platform. They describe how we expect the relationship to work, from the moment you register to the way disputes get resolved. We ask every visitor to read this page before placing a wager, because using our site means you accept what is written here.
We keep the wording of our Dexsport terms and conditions as direct as we can, without legal filler that hides what actually matters. Where a topic has its own dedicated page, such as bonus mechanics or game formats, we point you there rather than repeating it in shortened form. That keeps each page accurate to its own subject and this one focused on the account relationship itself.
Your account and eligibility
Opening an account with us means confirming that you meet the legal gambling age in your province, which in Canada is 19 and older. You agree to provide accurate registration details and to keep your login credentials private, since activity on an account is treated as the account holder's own. We may ask for additional information to resolve a dispute or confirm that an account is being used by the person who registered it.
One person may hold one account with us. Creating duplicate accounts, or allowing someone else to play under your login, breaks these terms and can lead to funds being frozen while we look into the matter. If you believe your account has been accessed without permission, contact our team through the channels named on our Dexsport faq page as soon as you notice anything unusual.
What these terms cover
Use the table below as a quick map of the areas these terms and conditions touch, and where the fuller detail on each subject actually lives.
| Area | What it means for you |
|---|---|
| Account use | One account per person, accurate details, 19+ to register. |
| Bonus conduct | Promotional credit follows the rules on our bonus types page. |
| Game fairness | Outcomes are generated by the game software itself, not adjusted by us. |
| Disputes | Raised through support before any other channel. |
| Changes | We may update these terms; continued use means acceptance. |
Bonuses, cashback and promotional credit
Promotional offers referenced across our site, including our welcome bonus and our 15% Weekly Cashback, are governed by the specific conditions attached to each offer. We do not treat a promotion as transferable cash until its conditions are satisfied, and we reserve the right to adjust or withdraw an offer that has been misused. For the mechanics behind these offers, including how wagering contributes toward release, see our Dexsport bonus types page rather than relying on a summary here.
Cashback and deposit-linked credit are calculated against the activity defined in each offer's own rules, not against every transaction on an account. If a promotion states a figure such as our 60% FB for sports or 480% plus 300 FS, that figure applies only under the conditions published alongside it at the time you claim it. Reading those conditions before opting in avoids most disputes we see raised afterward.
Games, fairness and how outcomes are determined
Every slot, table game and live session on our platform runs on software supplied by its own studio, including titles from providers such as Novomatic. We do not alter outcomes once a round begins, and the result you see on screen is the one the game engine generated. If a round appears to behave incorrectly, report it through support with the round details so it can be checked against the game's own records.
Live dealer formats carry their own pacing and table rules, set by the studio running the stream rather than by us. For a walk-through of how those tables differ from automated games, our Dexsport live dealer page covers the format without repeating it inside this legal text. Anything you read there sits alongside these terms rather than replacing them.
What happens if I breach these terms?
An account found in breach of these terms, such as holding duplicate registrations or misusing a promotion, may have its balance reviewed and access to the account restricted while we investigate.
Can these terms change after I register?
Yes. We may update these terms from time to time, and continuing to use your account after a change is published means you accept the revised version.
Where do I raise a dispute about my account?
Start with our support channels, listed on our Dexsport faq page, before escalating a dispute anywhere else, so we have the chance to review the account activity directly.
Deposits, play and currency
Our platform accepts cryptocurrency for deposits, including Bitcoin, and these terms apply equally regardless of which supported coin you use. We do not hold funds in Canadian dollars or any other fiat currency, so every balance on your account is denominated in the crypto you deposited. Understanding this before you fund an account avoids confusion later about how your balance is valued.
Play itself, whether on a desktop browser or through our Dexsport mobile casino experience, is governed by the same terms described on this page. We do not apply a separate set of conditions depending on the device used to access your account, so the rules here travel with you across however you choose to play.
Closing your account or stepping away
You may request account closure at any time, and we process that request without requiring a reason. If you want to limit your play rather than close an account outright, responsible gambling tools and guidance sit outside this legal text but remain available through our site. Setting boundaries early is easier than correcting course after a difficult session, and we encourage every player to treat that as part of using our platform responsibly.
These terms remain in force for as long as an account is open, and the sections on conduct, fairness and disputes continue to apply even to a closed account where a prior transaction is still under review. Reading this page in full before you register gives you the clearest picture of what using Dexsport actually involves.
Questions about how these terms apply to you?
Our support team can walk through any clause in these terms and point you to the right page for bonus or game-specific detail.
View offers